Customer Compliance Support Specialist
ALLDATA is the industry's #1 choice for unedited OEM automotive repair and collision information.
Founded in 1986, the Elk Grove, California-based company has more than 115,000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs.
More than 400,000 technicians trust ALLDATA's industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management.
With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry.
Position
Summary:
The Customer Compliance Support Specialist is responsible for researching and analyzing subscriber accounts to ensure online product security compliance.
This person will proactively research small groups and identify opportunities to increase sales, security compliance and customer retention.
This person will analyze customer usage and identify sales opportunity to protect the best interests of ALLDATA.
They will also proactively contact users to provide steps for corrective action to ensure product compliance and customer retention.
This position will report to the Sr.
Compliance Manager.
Position Responsibilities - Other duties may be assigned:
Handle and maintain service levels with in-bound phone calls and assist customers with account resets, access issues, and IP set-up Research small groups out of compliance to generate leads and sales opportunity Meet revenue targets each period through lead generation Handle and maintain incoming support tickets Collaborate with departments to deliver customer retention, sales revenue and net sales profit Maintain group research and account relationships in CRM Use solution selling tactics to provide options to compliance customers and prospects in the form of education, license sales, additional nodes and/or upgrades to enterprise products Prepare contracts for compliance sales Investigate, resolve and provide suggestions to prevent future occurrences of browser and compliance related problems that hinder or prevent customer usage of ALLDATA products Assist customers and sales representatives with ALLDATA product setup and upgrades Determine best solutions based on issues and business needs provided by customers Walk customers through the problem-solving process Record events, problems and their resolution Direct unresolved issues to the next level of support personnel Research and contact licensed locations to perform account resets and bring unlicensed users in to compliance Gather necessary documentation for contract approval This position has no direct reports Position Requirements:
High school diploma some college preferred.
Minimum two years' sales or comparable sales type experience.
Excellent writing and editing skills.
Exceptional communication, organizational, and interpersonal skills.
Strong research and analytical skills.
Customer service experience.
Strong sales and closing skills.
Up-to-date knowledge of Internet products, security standards and styles.
Demonstrated leadership potential.
Ability to analyze and manage workload independently, as well as to contribute constructively in a team environment.
Moderate proficiency with MS Office suite.
Experience in product security compliance is desired.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
On rare occasions, there may be a need to move or lift light articles.
Recommended Skills Analytical Business Requirements Closing Skills Communication Corrective And Preventive Action (Capa) Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Founded in 1986, the Elk Grove, California-based company has more than 115,000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs.
More than 400,000 technicians trust ALLDATA's industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management.
With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry.
Position
Summary:
The Customer Compliance Support Specialist is responsible for researching and analyzing subscriber accounts to ensure online product security compliance.
This person will proactively research small groups and identify opportunities to increase sales, security compliance and customer retention.
This person will analyze customer usage and identify sales opportunity to protect the best interests of ALLDATA.
They will also proactively contact users to provide steps for corrective action to ensure product compliance and customer retention.
This position will report to the Sr.
Compliance Manager.
Position Responsibilities - Other duties may be assigned:
Handle and maintain service levels with in-bound phone calls and assist customers with account resets, access issues, and IP set-up Research small groups out of compliance to generate leads and sales opportunity Meet revenue targets each period through lead generation Handle and maintain incoming support tickets Collaborate with departments to deliver customer retention, sales revenue and net sales profit Maintain group research and account relationships in CRM Use solution selling tactics to provide options to compliance customers and prospects in the form of education, license sales, additional nodes and/or upgrades to enterprise products Prepare contracts for compliance sales Investigate, resolve and provide suggestions to prevent future occurrences of browser and compliance related problems that hinder or prevent customer usage of ALLDATA products Assist customers and sales representatives with ALLDATA product setup and upgrades Determine best solutions based on issues and business needs provided by customers Walk customers through the problem-solving process Record events, problems and their resolution Direct unresolved issues to the next level of support personnel Research and contact licensed locations to perform account resets and bring unlicensed users in to compliance Gather necessary documentation for contract approval This position has no direct reports Position Requirements:
High school diploma some college preferred.
Minimum two years' sales or comparable sales type experience.
Excellent writing and editing skills.
Exceptional communication, organizational, and interpersonal skills.
Strong research and analytical skills.
Customer service experience.
Strong sales and closing skills.
Up-to-date knowledge of Internet products, security standards and styles.
Demonstrated leadership potential.
Ability to analyze and manage workload independently, as well as to contribute constructively in a team environment.
Moderate proficiency with MS Office suite.
Experience in product security compliance is desired.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
On rare occasions, there may be a need to move or lift light articles.
Recommended Skills Analytical Business Requirements Closing Skills Communication Corrective And Preventive Action (Capa) Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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